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Terms and conditions

AeroMass Travel is a Retail agency that acts as an intermediary between clients and service providers on different itineraries, such as transport companies, hotels, airlines, cruise lines and other wholesale operators. Therefore we are not under the control of the providers and/or their agents.

GENERAL STATEMENTS

  • I declare that I am of legal age and have the legal capacity to acquire the services offered through this website.
  • I declare that all the information registered is accurate, clear and detailed.
  • As a Client, I authorize AeroMass Travel or the provider of the acquired services to debit my Credit Card for the amounts in the manner selected by me in the previous step.
  • By accepting this contract, as a Client, I agree to send it printed, with all the complete data, along with a copy of my identity document when requested by AeroMass Travel.
  • As a Client, I declare that I know and accept the Cancellation and Refund rules, and the surcharges that they may generate.
  • I declare that I have been informed that my purchase request will be attended to within 72 hours. hours after the service was purchased. After the purchase has been processed, the ticket and/or voucher will be sent within the following 24 hours.
  • With the effective collection through the payment method selected by me in the previous step, AeroMass Travel undertakes to manage the services selected in the previous step on my behalf and in my order.
  • In the event of my failure to comply with the terms agreed upon in the payment method, as a Client I acknowledge that I owe the amounts presented in the previous step, which correspond to my choice.
  • I declare that I have been duly and previously informed regarding the contracted services, as well as the conditions, regulations and restrictions that they entail, which have been detailed and explained to me properly, and which I fully accept.
  • I declare that I have been informed and accept that it is my responsibility as a Client to have the documentation in order according to the destination and/or nationality, that is to have a valid passport (minimum 6 months) and valid visas for the countries I am going to travel to, vaccinations, permission for minors if necessary and the respective documentation to make the trip.
  • I declare that I am responsible for the economic consequences derived from any use of this website, including the misuse of passwords that the client or an unauthorized third party may carry out, preventing unauthorized third parties from accessing personal data that only the client should know, such as a possible username or your credit card details.
  • As a Client, I am responsible for checking my email, so I declare that I am aware of the communications that are made to me by this means.
  • I declare that I am aware that weather conditions can vary significantly; and that some phenomena may affect the tour/trip experience and are beyond the control of AeroMass Travel.
  • Likewise, as a Client I am responsible for wearing clothing and equipment suitable for the various weather conditions, including sudden changes in weather, based on the destination (tour/trip) selected.
  • However, we inform you that in the mountains of Peru the rainy seasons are from November to March. Likewise, in the jungle of Peru, the rainy seasons are from November to March. On the coast of Peru, summer is from December to April and the cold season is between May and November. For Europe, the cold seasons are from December to March and warmer from April to November. In the Caribbean, the hurricane seasons and adverse weather conditions are from August to November. Keep in mind that the rainy seasons may be accompanied by fog. In general, although it is a season suitable for visits, it is possible that the weather may vary and even the observation of tourist attractions may not be permitted.
  • In the event of not accepting these General Conditions of Purchase, the Client will not be able to access or use the services and/or content offered on this page.

AIR TICKETS

The value of the airfare is not guaranteed until the ticket is issued. The air ticket is subject to the regulations and restrictions of each airline. Including but not limited to charges for ticket change, route, cancellation, no show and any other penalty that the airline deems necessary.

TRAVEL DOCUMENTS

It is the absolute responsibility of the passenger to obtain all necessary travel documents before traveling.

Passports must be valid for at least 6 months from the day of departure. Visas, Vaccines and any other document required for the trip must be consulted directly with the Consulates or Embassies of the countries you will visit before starting the trip. AeroMass Travel will not be responsible for any loss, expense, cost, damage, injury or loss of enjoyment suffered as a result of the cancellation of your trip due to failure to comply with such requirements.

TRAVEL INSURANCE

AeroMass Travel highly recommends purchasing travel insurance along with your tour package. In case of an emergency, contact the insurance company directly. The insurer will provide you with the procedures to follow according to your case. There may be exceptions to the policy coverage in the case of pre-existing illnesses (check with the insurer). For any reimbursement, the passenger must keep all receipts for expenses incurred in care and contact the insurer.

If the passenger decides not to purchase travel insurance, AeroMass Travel will not be responsible for any mishap, cancellation, inconvenience or suffering, before, during or after the trip. This includes losing the right to reimbursement or future claims due to any complaint or expense due to accident, illness or any mishap before, during or after the trip.

  • Yes, I am including insurance with my trip.
  • No, I am not including travel insurance.

CHARGEBACKS

Third parties, the credit card holder expressly accepts the charges for this trip including family and friends.

Any dispute of a charge to your credit card must be resolved directly with AeroMass Travel before contacting the Credit Card Company. AeroMass Travel will make every effort to resolve the charge.

SERVICES NOT INCLUDED

Only those things that are expressly and literally detailed in the travel documentation should be considered included in the prices, from which it can be deduced that they are not included in the prices: visas, vaccination certificates, boarding or airport fees, hotel extras (coffee, liquor, mineral water, laundry and ironing, tips, communications, resort fees and additional charges in hotels, free telephone calls, newspapers, safes, sports or excursions not included, etc.), service fees, taxes, expenses and interest on financial operations, optional excursions and visits, extra food en route, meals and/or additional expenses, or damages caused by cancellations, delays in the departure or arrival of means of transport, or for unforeseen reasons beyond the control of AeroMass Travel, among others.

AIRLINE MIX FLIGHTS

In the case of flights that are shown as Airline Mix, AeroMass Travel will offer results that are a combination of separate flights, or two one-way flights instead of round-trip. Our website reserves 2 separate flights and these are independent, each one may have different regulations. (Example: baggage fees, change fees, and different refund policies). In case one of the 2 airlines makes a modification to its itinerary or you wish to make a change, the other flight will not be affected, just as if a postponement or cancellation is made, the other flight would not be affected.

Remember that you will receive 2 reservation codes, the same as independent tickets and in the case that it is an international trip, it is important that you review the previous information since to show up at the airport it is important that you inform both codes and airline tickets.

HOTELS

  1. We inform you that each hotel has its own regulations regarding service and rate conditions, as well as the categorization of room types. Check-in time may vary depending on the season and occupancy of the hotel. All reservations are made for standard rooms, except in cases where another type of room has been requested.
  2. The Client must be at least 18 years old to check in, unless accompanied by his/her parents or legal representative. Abroad, a credit card must be provided as a guarantee if required at check-in.
  3. In some hotels, additional charges are not included and must be paid directly at the destination. These may vary from USD10.00 to USD30.00 approx. per room per day. Reservations guarantee the maximum occupancy of people in the room; the distribution of beds depends on the property. It is recommended that guests check with the property for TRIPLE and QUADRUPLE rooms and if they have any special requests at the time of booking. Special requests are confirmed only at the property and cannot be confirmed prior to arrival.
  4. Hotel reservations in Peru: Peruvian residents and citizens (and foreigners staying more than 59 days in Peru) must pay an income tax of 18%. In the case of foreigners, if they do not present a copy of their immigration card and passport at check-in, they must pay an 18% tax.
  5. Customers are advised to bring their printed reservation voucher. If you do not show up at the Hotel on the corresponding date and time, the Hotel may cancel your reservation and consider it a NO SHOW, which would affect any request for a full or partial refund.

TRANSFERS

The contracted services are in regular service (shared with other passengers) or in private as indicated in the service voucher. It is recommended to bring a printed documentation of the services since it contains information on the services contracted with the local operator and important information in case of emergency. If you do not show up on the corresponding date and time, the operator may cancel your reservation and you will not have the right to request a full or partial refund. In some cases, you will be asked to contact the Operator prior to the date to use the Activity or Transfer to confirm some details of the Activity and/or coordinate the meeting point or transfer and/or request the definitive vouchers without which you will not be able to use the service. If you do not make this contact in a timely manner and, as a result, your use and enjoyment of the service is frustrated, AeroMass Travel will not be held responsible and you will not have the right to demand any reimbursement from AeroMass Travel and/or the Operator.

CARS

  • We inform you that each car rental company has its own service regulations, as well as its tariff and contractual conditions applicable to vehicle rentals.
  • The car reservation is made for a specific category, the size and capacity are guaranteed, the model and brand information is for reference only. The car is rented for a specific period or block (day, week, hours). These include unlimited mileage and/or mileage and the minimum requirements and insurance to pick up the car and drive in the indicated location. The rental rate does not include fines, taxes, violations, towing, gasoline, charges for leaving the car in another city, or any additional services. If the rental period is extended or the car is picked up or returned outside the stipulated hours or in another location, additional charges may apply. Taxes and fees are included in some cases according to the requested rate.
  • The driver must be over 25 years old, if he is between 21 and 26 years old, some rental companies may require additional documentation and/or request additional charges.
  • The driver must carry the reservation voucher issued by AeroMass Travel, a valid driver’s license at the destination, his own international credit card with available balance in case of guarantee and a valid passport.
  • If you wish to contract rates with insurance and additional services (insurance with third party policies, gasoline charges, additional driver charge), you can review the reservation information and/or request it from the sales advisor.

CANCELLATIONS

  1. In the event of withdrawal by the Client from services contracted by AeroMass Travel to third parties, cancellations will be subject to the contractual conditions under which the latter provide their services, which have been informed to the client in the previous step. In all cases of refund, the agency may retain from the price the expenses incurred plus the twenty percent commission of the services contracted with third parties.
  2. In case of extreme weather conditions, AeroMass Travel reserves the right to cancel or reschedule the tour to ensure the safety of the Clients.
  3. AeroMass Travel is not responsible for services that were not taken by the Client in the agreed time and manner, nor for the consequences that arise from this, such as the cancellation of the service by the provider, or for the refund, reimbursement or return of the amount paid for said service.
  4. Regarding the refund of airline tickets, the Client accepts the conditions imposed by the regulations of the airlines in relation to this procedure.

CHANGE OF DATE

The change of date of airline tickets is not applicable. The change of date with respect to another tourist service is subject to the modalities, conditions and availability of the different service providers, and the corresponding penalty applied by the provider and a 10% commission for modifications and, where applicable, the fare difference if applicable must be paid. In the case of domestic tickets, the policies and directives of each Airline will apply.

CONSULTATION OR CLAIM PROCEDURE

In the event that you need to make a claim and/or inquiry, request modifications and/or cancellations as long as your fare allows it, request the resending of vouchers or tickets. Remember that AeroMass Travel is an intermediary agent and, as such, for any emergency it always has telephone lines that appear in the emails and/or vouchers sent with each Tourist Service.

  1. If you wish to make a claim, suggestion or query, it is recommended that you provide a detailed description of the facts, immediately attaching a copy of the supporting documents, explaining what happened and formulating the solution you desire in clear, simple terms. This way we can review your case more quickly and efficiently. AeroMass Travel will analyze the claim and respond to the same email address you provided as soon as possible. If the review of the records shows that it is appropriate to accept all or part of the claim, AeroMass Travel will let you know and request your approval of the agreement by email.
  2. Changes or cancellations of reservations made through us, although they are governed by the Tourist Service Providers, must be managed through AeroMass Travel. In any of the above cases, the airline and/or the supplier will refer you to our company.
  3. In the case of scheduled flight services, the conditions are imposed by the carriers with whom the Client must deal directly and claim, if applicable, for any inconvenience or damage suffered as a result of the trip. AeroMass Travel has no control over these conditions and will offer all support within its reach to carry them out.

ARRIVAL AT THE AIRPORT

You must be present at the departure airport on the scheduled day and at the indicated time with the Travel Documentation. For domestic flights, we recommend that you arrive at the airport 3 hours in advance, and for international flights, you must be at least 4 hours in advance. If you do not show up for boarding or are late for boarding on the date and time indicated, this is known in the tourist market as a No Show and the Airline may cancel any reservation for the continuation of the trip or the return and you will not be entitled to demand a full or partial refund of the amount paid.

LUGGAGE

All airlines have different baggage allowance policies. Find out before you travel. AeroMass Travel is not responsible for the damage and/or loss and/or theft and/or robbery and/or loss of the luggage and other personal effects of passengers. In the event of loss or damage to luggage, you must contact the airline’s customer service offices and make the corresponding claim. The Client is recommended to take out travel insurance to cover part of the risks mentioned.

CUSTOMER ACCEPTANCE

These general conditions, together with the remaining documentation provided to the Client, constitute the Travel Contract. These conditions are provided by AeroMass Travel to the Client at the time of booking the services. By accepting these terms and conditions, the Client acknowledges and accepts the risks associated with weather conditions during his/her Trip. The Client declares to know and accept the present general conditions of contract and said acceptance is ratified by means of any of the following acts:

  • Payment of the reservation and/or the contracted services before the start of the trip, by any form or method.
  • Acceptance of the invoice for the contracted services.
  • By using any portion of the contracted services.

CUSTOMER AUTHORIZATION FOR THE HANDLING OF PERSONAL DATA

The Client, owner of the personal data, grants his/her consent in an indefinite, free, prior, express, unequivocal and informed manner so that AeroMass Travel and as long as this consent is not revoked, may process his/her personal data for the following purposes: i) to decide on the provision of services requested, (ii) to collect payment for the services requested, (iii) to offer other services of AeroMass Travel and/or its affiliates; (iv) send commercial offers, promotions, advertising and general information about the products and/or services of AeroMass Travel and/or its affiliates, (v) use and/or transfer this information (inside or outside the country) to third parties and/or to any affiliate of AeroMass Travel; (vi) contractual formalizations; (vii) sending correspondence; (viii) sending to the providers of the technological connection service to receive payments accepting payment methods authorized by AeroMass Travel.

AeroMass Travel will treat your personal data with the strictest confidentiality, will adopt the security measures established in Law No. 29733, its regulations and amendments; and will use your authorized personal data for the expressly established purposes. The Client declares to have been informed that he/she may revoke his/her consent at any time, communicating his/her decision in writing, which will not affect the use of his/her data or the content of the AeroMass Travel databases for the execution and/or development of the contractual relationship he/she maintains with AeroMass Travel. Likewise, the Client may exercise the rights of access, rectification, cancellation or opposition that, where applicable, correspond to him/her according to the aforementioned law, through a written request submitted to AeroMass Travel.

LIABILITY

AeroMass Travel, and its agents and/or offices and/or service providers as the case may be with respect to the itineraries, shall act only as an agent in making arrangements for hotels, air tickets, cruises, sightseeing tours, transportation and other services provided in the package and shall not be liable for any damage, loss, delay, change in itinerary, additional expense, inconvenience or irregularity, of the person or property included in the trip relating to the provision or omission of the services of air or ground transportation, hotel, meals and other services or the illness of the client.

We are not responsible for mechanical breakdowns, government actions in a country, war, terrorism, civil unrest, fire, weather conditions, natural disasters, strikes or other circumstances beyond our control, such as the client’s failure to obtain proper documentation and/or follow the instructions of operators including check-in/check-out at hotel stays, loss or damage to clients’ luggage or its contents. If the client decides not to purchase travel insurance, AeroMass Travel will not be responsible for any loss or expense due to any mishap, trip cancellation, accident or illness during travel, loss of luggage, etc.

Clients’ special requests will be sent to our suppliers but cannot be guaranteed by AeroMass Travel.

Prices are based on the exchange rate in effect at the time of quoting the reservation and may change without notice. Special offers and promotions may change or be withdrawn without prior notice. AeroMass Travel will not be responsible for any printing errors in our catalogues, brochures or newspaper advertisements, etc.
AeroMass Travel reserves the right to process or not any purchase transaction where there is evidence or suspicion of a dubious transaction or fraud, and may request additional documentation from the client and their physical presence at our offices to sign the voucher. Likewise, AeroMass Travel may require the Client to change the payment method selected by them, if necessary to complete their purchase transaction.

GENERAL CONDITIONS

  • Extended Stays: If the client made his/her own arrangements to stay at a destination before or after his/her itinerary arranged with us, the stay will be under his/her responsibility regarding any expenses such as hotel, transfers between the hotel and the airport, etc.
  • Hotel check in/check out: According to the general policies of the hotels, the rooms will not be available before the check-in time of 3:00 p.m. and must be vacated (check out) before 11:00 a.m. Policies may vary depending on each hotel. Please check the specific tour or service instructions written on the vouchers.
  • Airline, Airport, Government and Additional Taxes: Any domestic and international departure or arrival taxes, security charges, and other types of taxes imposed by airlines, airports, governments, etc. are not included in our prices.
  • Taxes: Hotel, transfer and tour taxes are included in the package (local room tax, hotel service charge, power surcharge) unless otherwise specified. Gratuities are not included.
  • Disabled Clients: Any disability requiring special attention must be informed to AeroMass Travel at the time of booking. AeroMass Travel will make reasonable efforts to accommodate the special needs of disabled customers on a trip, but will not be responsible for any denial of service by suppliers, hotels, restaurants, or other independent providers. Buses and minibuses are not equipped with wheelchair ramps. We regret that we are unable to provide individual assistance with walking, dining, riding and traveling on buses and other transportation vehicles, or for other personal needs. Travelers requiring such assistance must be accompanied by a qualified companion.